Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Our 30-day, no-questions-asked guarantee covers opened or used items and sale-priced products. Original packaging and tags are not required, though recommended. Please provide your order number or proof of purchase so we can locate your order.
To start a return, you can contact us at support@roscoetherooster.com. Please email support@roscoetherooster.com before sending your return. We will provide the return address, a prepaid return shipping label, and instructions by email.
If your return is accepted, we’ll send you a prepaid return shipping label at no cost to you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@roscoetherooster.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Sale-priced products are covered by our guarantee. Gift cards are non-returnable.
Exchanges
If you would like a different item, return your original item for a refund under our 30-day, no-questions-asked guarantee and place a separate order for the item you want. If your order arrives damaged, defective, or incorrect, please email support@roscoetherooster.com so we can help.
Refunds
We will notify you when we receive your returned item. Under our 30-day, no-questions-asked guarantee, we will issue your refund to your original payment method within 10 business days of receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we received your return and you have not received a refund confirmation, please contact us at support@roscoetherooster.com.
Non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@roscoetherooster.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you. Please ensure you include the correct email in your communications with us.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, first email support@roscoetherooster.com. We will send you the return address, a prepaid return shipping label, and instructions by email.
We cover return shipping for approved U.S. returns and provide a prepaid return shipping label. Return shipping costs will not be deducted from your refund.
Please use the prepaid return shipping label we provide and keep your drop-off receipt and tracking information.